Why Can't I Book Someone onto a DRT (Dial a Ride) Journey?

Encountering a 'Route Unavailable' message when attempting to book a passenger on a DRT journey via Road XS can be frustrating. However, this issue may arise due to several factors, including:

*the most common reasons are highlighted in bold

1. No available routes within the current time window, necessitating the addition of a new time window.
2. The core journey for that day has been cancelled (e.g., due to bank holidays) or a vehicle has experienced a breakdown or the journey itself was accidentally cancelled.
3. A passenger on the journey has a pickup or drop-off status marked as 'pending,' preventing Road XS from calculating other passenger times. The recommended solution is to cancel and re-book that passenger. This scenario may occur if DRT parameters, such as maximum transit time, have been modified.
4. Manual editing of journey times has triggered manual mode, disabling Road XS's automatic calculations. It is advised to avoid manual time adjustments within the DRT system.
5. The passenger's service area differs from the bus's operating zone, or no service area has been assigned to their profile when strict zonal operations are in place.
6. The requested booking time falls outside the operational hours.
7. The passenger cannot be accommodated because of other travelers on the route, although an alternative time may be suggested in such cases.
8. An incorrect service area was assigned to the bus or service during the DRT time window service setup.

Reviewing these factors typically resolves issues associated with the 'Route Unavailable' message in Road XS.