Why a Driver Might Not Appear or Show When Allocating a Journey

Sometimes, when you're planning a journey, you may already have a specific driver in mind. However, when you go to allocate them, you find they don’t appear in the driver list.

If the driver isn't visible in the initial list, try clicking ‘Load More Drivers’—this will display additional drivers who may be available.

If the driver still doesn’t appear, it’s likely due to one of the following seven reasons:

1. The driver is already allocated to another journey

The system includes a time buffer for potential delays, which may make them unavailable during the requested time.

2. The driver's maximum journey distance is too short

Check the driver’s profile to ensure their travel distance settings cover the journey’s length.

3. The driver is archived

Archived drivers won’t show up in the list. You can review their status in their profile.

4. The driver’s vehicle is marked as ‘Out of Action’

Verify the vehicle’s availability in the Vehicle Details section of the driver’s profile.

5. The driver’s license or MOT has expired

Go to the driver’s profile to check for any expired documents or missing renewal information.

6. The driver doesn't have a suitable vehicle for the journey

Some journeys require specific vehicle types. Make sure the driver has an appropriate vehicle assigned.

7. The driver is blocked by the passenger

If a passenger has blocked a driver, they won’t be available for that journey.