Invoices Didn't Automatically Generate

If the automated invoicing function is used, there are instances where Road XS may not automatically trigger the invoice generation process. To address this issue, we have implemented a manual override function that is accessible only to users with the appropriate admin controls. We strongly advise exercising caution when granting general admin users access to this feature, as it is a critical aspect of invoice management.

We recommend waiting for 24 hours after the scheduled invoice run should have taken place before resorting to the manual override. If there are concerns, please do not hesitate to reach out for assistance.

Please Note:

Prior to manually creating the invoices, it is imperative to ensure that your admin account has access to all service areas. Failure to do so may result in certain journeys being skipped during the invoicing process. Therefore, this task must be carried out by an admin overseeing all service areas.

Take Care:

In the case of multiple automated invoices running, it is crucial to generate all the necessary invoices first. If any invoices are marked as paid, the respective journey will be considered completed and will not be included in any other type of automated invoice generation.

For instance, if you generate driver admin fees, mark those invoices as paid, and then proceed to generate passenger invoices, the journeys may be linked to the already completed driver invoices.

How to Create Invoices Manually

To manually run an invoice:

Select the Main Menu
Go to Settings
Select Invoice Automation (this option is only visible with the appropriate access rights)
Click the edit pencil icon to modify the automated settings
Choose the date on which the invoice run should have automatically generated under 'Manually Run This Invoicing on This Date':
Click Run Invoicing
Allow some time for the process to complete
Repeat the process for every auto-invoicing iteration that has been configured

Subsequently, the invoices should have been generated automatically. To confirm, you can navigate to the main menu and select invoices; the generated invoices should be displayed there.